Terms of sale

1. Who we are

OH, THIS PLACE is operated by Resilient Founders ApS, CVR 46170830, Prisholmvej 50, 2500 Valby, Denmark. Email: hej@ohthisplace.dk.

2. Your order and our agreement

You design your poster, check the preview, and place your order by pressing "Order with obligation to pay". The agreement is made when we send you an order confirmation by email. The confirmation includes these terms. Orders, these terms and our communication with you are in English.

3. Personalised products: no right of withdrawal

Every poster is made to your own specifications: the place, style, colours, words, size and frame you choose. Under Danish law (Consumer Contracts Act § 18(2)(3)), which follows EU rules, the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or with a clearly personal character. This means we cannot take back or cancel an order only because you changed your mind, apart from what is said in section 7. Please check every detail in the preview before you pay. We print what you approved, so a mistake in the text, place or choices you made is not a defect. If you live outside the EU/EEA, section 9 explains how your local rights are affected.

4. Prices and payment

Prices are shown in the currency displayed at checkout and include VAT where it applies. Shipping depends on the destination and the method you choose. You see the total before you pay.

Import duties, taxes and customs fees may be charged by the destination country. They are not included in our prices and are your responsibility as the recipient.

Payment is handled securely by Stripe. We never see or store your card details. When you place your order, the amount is reserved on your card. It is charged when your order is dispatched.

5. Delivery

Posters are printed to order and shipped with tracking. Delivery typically takes 5–10 business days from order to your door. You see the exact estimate for each shipping method before you pay, and you can follow your order in your account. Risk of loss or damage passes to you when you receive the parcel. Please enter a complete and correct address. If a parcel is returned because the address was wrong or incomplete, we may need to charge for sending it again. If tracking shows that a parcel was lost or returned to us for any other reason, we will send a new poster or refund you.

6. If something is wrong with your poster

If your poster arrives damaged, misprinted or otherwise not as ordered, you have the rights the law gives you. In the EU/EEA you can complain about defects for 2 years from delivery. Please tell us without undue delay after you discover the problem. Email hej@ohthisplace.dk with your order number and photos of the poster and its packaging. We will reprint and send you a new poster at our cost. If a reprint is not possible, or cannot be done within a reasonable time, you can get a price reduction or cancel the purchase and receive a refund. You do not need to send the damaged poster back unless we ask you to. If we do, we pay the cost.

7. Changing or cancelling before printing

If you spot a mistake after ordering, email us immediately with your order number. If your poster has not been sent to production yet, we will change or cancel it and refund you. Once it is in production, we can no longer change or cancel it.

8. Your content

You are responsible for the words you put on your poster, and you confirm that you have the right to use them. You give us the right to reproduce them to make your order. We may refuse or cancel an order, with a full refund, if the content is unlawful, hateful or infringes someone else's rights. The map is drawn from OpenStreetMap data, which is credited on every poster. See Credits & Licensing for the sources and licences.

9. Complaints, disputes and your local rights

Please contact us first at hej@ohthisplace.dk, and we will try to solve it. If we cannot agree, a complaint about a product can be submitted to Nævnenes Hus (Mæglingsteamet for Forbrugerklager), Toldboden 2, 8800 Viborg, via the Complaint Portal on naevneneshus.dk. You must first have complained to us.

These terms are governed by Danish law. If you are a consumer, the mandatory consumer protection rules of the country where you live still apply to you, and nothing in these terms limits them.

10. Privacy

How we handle your personal data is described in our Privacy policy.

11. Changes to these terms

We may update these terms. The version in force when you place your order applies to that order.