Question 1

Can I make a poster of any place?

Accepted Answer

Yes. Search any city, street or address in the world. A neighbourhood, a childhood street or a single house all work, and you choose how far to zoom in.

Question 2

How many styles are there?

Accepted Answer

Nine: Porcelain, Fjord, Atlas, Offset, Linen, Canopy, Lisbon, Tokyo and New York. Each one gives the same map a completely different personality.

Question 3

Can I change the colours?

Accepted Answer

Yes. Every colour in a style can be changed, including your own hex value.

Question 4

Which fonts can I use, and how much text fits?

Accepted Answer

There are 8 typefaces for the title and the line under it. The title can be up to 60 characters and the line up to 80.

Question 5

Why can't I order my poster because of a flagged character?

Accepted Answer

Some characters cannot be drawn by any of our fonts. The creator flags them, and the poster can be ordered once they are changed or removed.

Question 6

What is printed at the bottom of the poster?

Accepted Answer

The place name and its coordinates, and always the map credit, in every size.

Question 7

Can I remove the map credit?

Accepted Answer

No. The map is drawn from OpenStreetMap data, and the credit is always printed in every size. The sources and licences are on the Credits & Licensing page.

Question 8

Can I see my poster on a wall before I order?

Accepted Answer

Yes. The creator has a room preview, so you can see the poster in a room before you decide.

Question 9

Can I try the same place in different styles?

Accepted Answer

Yes. The poster redraws live, so you can compare a quiet Fjord and a bold Offset in under a minute.

Question 10

Where are my saved designs?

Accepted Answer

In your account, under My designs. Sign in to open, edit or order them again.

Question 11

Can I make a poster as a gift for someone else?

Accepted Answer

Yes. Design the place that matters to them and choose the delivery address at checkout.

Question 12

Which sizes and paper can I choose?

Accepted Answer

Six sizes, from 30 × 40 cm to 70 × 100 cm, on 200 g matte paper. All the details are on Sizes & paper.

Question 13

How many sizes are there?

Accepted Answer

Six. Metric: 30 × 40 cm, 50 × 70 cm and 70 × 100 cm. US standard: 12 × 18 in, 18 × 24 in and 24 × 36 in.

Question 14

Which size should I pick?

Accepted Answer

30 × 40 cm or 12 × 18 in suits shelves, desks and tight walls. 50 × 70 cm or 18 × 24 in suits most walls and the space between furniture. 70 × 100 cm or 24 × 36 in is a statement over a sofa or a bed.

Question 15

What paper is the poster printed on?

Accepted Answer

200 g/m² matte paper, about 0.26 mm thick. It is uncoated and smooth, with no reflections, and the same paper is used in every size.

Question 16

Can I add a frame?

Accepted Answer

Yes, a wooden frame in black, white or natural wood, on the four smaller sizes. You choose it in the creator.

Question 17

Which frames are available?

Accepted Answer

A wooden frame with acrylic glass, 12 mm wide and 22 mm deep, ready to hang, in Black, White or Natural wood. Frames come with 30 × 40, 50 × 70, 30 × 45 and 45 × 60. The two largest sizes, 70 × 100 and 60 × 90, are unframed only.

Question 18

Does the poster come framed?

Accepted Answer

No. Posters are unframed unless you add a wooden frame in the creator.

Question 19

Is shipping included in the price?

Accepted Answer

No. The price is for the poster. Shipping is added at checkout, with tracking, for the country and method you choose.

Question 20

Do prices include VAT?

Accepted Answer

Prices include VAT where it applies. Shipping is added on top at checkout.

Question 21

How long does delivery take, and where do you ship?

Accepted Answer

Typically 5–10 business days, to over 200 countries. You pick your country at checkout and see the exact estimate and shipping price before you pay.

Question 22

How long will my poster take to arrive?

Accepted Answer

Typically 5–10 business days from order to your door. You see the exact estimate and the price for each shipping method before you pay.

Question 23

Which countries do you ship to?

Accepted Answer

Over 200 countries. You pick your country at checkout, and the shop shows what can be delivered there.

Question 24

Can I track my order?

Accepted Answer

Yes. Every parcel has tracking, and the tracking number appears on your order in your account once it ships.

Question 25

Where can I see the status of my order?

Accepted Answer

In your account under Orders.

Question 26

What if I change my mind?

Accepted Answer

Your poster is printed from your own design. Personalised products have no right of withdrawal (Danish Consumer Contracts Act § 18(2)(3)). If a poster arrives damaged or misprinted, this is what to do.

Question 27

What if my poster arrives damaged or misprinted?

Accepted Answer

Report it within 30 days of receiving it, with photos of the poster and the packaging. We will reprint it or refund it.

Question 28

Where does the map data come from?

Accepted Answer

Every poster is drawn from real map data. The sources and their licences are listed on the Credits & Licensing page.

Good questions.

Making your poster

Sizes, paper and frames

Price and payment

Delivery

Changes, damage and returns

About the maps

Still wondering about something?